The Drummer's & Guitarist's Pro Shop

1.800.922.3786

Store Policies

Contact:
Telephone – (800)922-3786
Fax – (717)394-5226
Email – contact@drumsetc.com

Mailing Address
Drums Etc.
548 New Holland Avenue
Lancaster, PA 17602

Store Hours
Monday through Friday – 11:00AM – 8:00PM (Eastern Time)
Saturday – 10:00AM – 6:00PM (Eastern Time)
Sunday – Closed

Order Payments

  • Internet orders may be paid with the following:
    Visa, Mastercard, Discover and PayPal.
  • Your account will be charged upon submission of your order.
  • All Drums Etc. orders are prepaid before any order ships.
  • All credit cards must be issued in the U.S.A.
  • Billing address and shipping address must match for orders over $100.00
  • Billing address and shipping address must be within the U.S.A.
  • Money orders and checks are subject to additional processing time and will be accepted via phone order only.
  • Drums Etc. is required to collect 6% sales tax on all PA state sales.
  • Drums Etc. does not accept C.O.D orders.
  • Drums Etc. does not accept international orders.

Purchase Orders
Please fax Drums Etc. (717)394-5226 or mail purchase orders and bid request to the above contact information.
Please include the following information:

  • Purchase order number
  • Billing and shipping info
  • Contact name, phone number and email address
  • Item numbers, descriptions, item’s price, quantity, order total
  • Authorized signature

For questions regarding purchase orders or bid request please contact Drums Etc. (800)922-3786.

Shipping

  • Drums Etc. does not ship outside of the U.S.A.
  • Drums Etc. does not ship to all P.O boxes. Please contact Drums Etc. (800)922-3786 for P.O box restrictions and limitations.
  • Shipping discounts do not apply to oversized items.
  • Items that are oversized will be charged an oversized fee for each oversized item at checkout.
  • Orders containing both free shipping items and oversized items will be charged for each of the oversized items only.
  • Shipping discounts are not valid with APO/ FPO address’s and accelerated shipments. Drums Etc. will contact you with shipping details before continuing with your order.
  • Orders do not ship on weekends or holidays.
  • In stock items ship out by the next business day.
  • In stock warehouse orders and drop shipments generally take 7-10 business days to receive.
  • For back orders and special order items, Drums Etc. will contact you with an ETA before continuing with your order.
  • Shipments can be sent: USPS groung, UPS ground.
  • For accelerated shipping such as UPS next day air and UPS 2nd day air please contact Drums Etc. (800)922-3786 for product availability and shipping rates.

Returns & Exchanges

  • 20% restocking fee will be charged on all returns.
  • Refunds are made based on the item’s value. Excluding the shipping and handling.
  • Returns and refunds will not be issued for items that have been special ordered.
  • Defective merchandise will be exchanged for the same product.
  • All exchanges and returns must be requested within 10 days of receiving your order.
  • Please contact Drums Etc. (800)922-3786 for a return authorization number and instruction.
  • All returns and exchanges must have a return authorization number.