Contact:
Telephone – (800)922-3786
Fax – (717)394-5226
Email – contact@drumsetc.com
Mailing Address
Drums Etc.
548 New Holland Avenue
Lancaster, PA 17602
Store Hours
Monday through Friday – 11:00AM – 8:00PM (Eastern Time)
Saturday – 10:00AM – 6:00PM (Eastern Time)
Sunday – Closed
Order Payments
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Internet orders may be paid with the following:
Visa, Mastercard, Discover and PayPal.
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Your account will be charged upon submission of your order.
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All Drums Etc. orders are prepaid before any order ships.
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All credit cards must be issued in the U.S.A.
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Billing address and shipping address must match for orders over $100.00
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Billing address and shipping address must be within the U.S.A.
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Money orders and checks are subject to additional processing time and will be accepted via phone order only.
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Drums Etc. is required to collect 6% sales tax on all PA state sales.
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Drums Etc. does not accept C.O.D orders.
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Drums Etc. does not accept international orders.
Purchase Orders
Please fax Drums Etc. (717)394-5226 or mail purchase orders and bid request to the above contact information.
Please include the following information:
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Purchase order number
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Billing and shipping info
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Contact name, phone number and email address
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Item numbers, descriptions, item’s price, quantity, order total
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Authorized signature
For questions regarding purchase orders or bid request please contact Drums Etc. (800)922-3786.
Shipping
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Drums Etc. does not ship outside of the U.S.A.
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Drums Etc. does not ship to all P.O boxes. Please contact Drums Etc. (800)922-3786 for P.O box restrictions and limitations.
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Shipping discounts do not apply to oversized items.
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Items that are oversized will be charged an oversized fee for each oversized item at checkout.
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Orders containing both free shipping items and oversized items will be charged for each of the oversized items only.
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Shipping discounts are not valid with APO/ FPO address’s and accelerated shipments. Drums Etc. will contact you with shipping details before continuing with your order.
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Orders do not ship on weekends or holidays.
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In stock items ship out by the next business day.
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In stock warehouse orders and drop shipments generally take 7-10 business days to receive.
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For back orders and special order items, Drums Etc. will contact you with an ETA before continuing with your order.
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Shipments can be sent: USPS groung, UPS ground.
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For accelerated shipping such as UPS next day air and UPS 2nd day air please contact Drums Etc. (800)922-3786 for product availability and shipping rates.
Returns & Exchanges
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20% restocking fee will be charged on all returns.
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Refunds are made based on the item’s value. Excluding the shipping and handling.
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Returns and refunds will not be issued for items that have been special ordered.
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Defective merchandise will be exchanged for the same product.
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All exchanges and returns must be requested within 10 days of receiving your order.
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Please contact Drums Etc. (800)922-3786 for a return authorization number and instruction.
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All returns and exchanges must have a return authorization number.
