Contact:
Telephone – (800)922-3786
Fax – (717)394-5226
Email – contact@drumsetc.com
Mailing Address
Drums Etc.
548 New Holland Avenue
Lancaster, PA 17602
Store Hours
Monday through Thursday – 11:00AM – 8:00PM (Eastern Time)
Friday - 11:00AM-6:00PM (Eastern Time)
Saturday – 10:00AM – 5:00PM (Eastern Time)
Sunday – Closed
Order Payments
- Internet orders may be paid with the following:
Visa, Mastercard, Discover and PayPal.
- Your account will be charged upon submission of your order.
- All Drums Etc. orders are prepaid before any order ships.
- All credit cards must be issued in the U.S.A.
- Billing address and shipping address must match for orders over $100.00
- Billing address and shipping address must be within the U.S.A.
- Money orders and checks are subject to additional processing time and will be accepted via phone order only.
- Drums Etc. is required to collect 6% sales tax on all PA state sales.
- Drums Etc. does not accept C.O.D orders.
- Drums Etc. does not accept international orders.
Purchase Orders
Please fax Drums Etc. (717)394-5226 or mail purchase orders and bid request to the above contact information.
Please include the following information:
- Purchase order number
- Billing and shipping info
- Contact name, phone number and email address
- Item numbers, descriptions, item’s price, quantity, order total
- Authorized signature
For questions regarding purchase orders or bid request please contact Drums Etc. (800)922-3786.
Shipping
- Drums Etc. does not ship outside of the U.S.A.
- Drums Etc. does not ship to all P.O boxes. Please contact Drums Etc. (800)922-3786 for P.O box restrictions and limitations.
- Shipping discounts do not apply to oversized items.
- Items that are oversized will be charged an oversized fee for each oversized item at checkout.
- Orders containing both free shipping items and oversized items will be charged for each of the oversized items only.
- Shipping discounts are not valid with APO/ FPO address’s and accelerated shipments. Drums Etc. will contact you with shipping details before continuing with your order.
- Orders do not ship on weekends or holidays.
- In stock items ship out by the next business day.
- In stock warehouse orders and drop shipments generally take 7-10 business days to receive.
- For back orders and special order items, Drums Etc. will contact you with an ETA before continuing with your order.
- Shipments can be sent: USPS groung, UPS ground.
- For accelerated shipping such as UPS next day air and UPS 2nd day air please contact Drums Etc. (800)922-3786 for product availability and shipping rates.
Returns & Exchanges
- 20% restocking fee will be charged on all returns.
- Refunds are made based on the item’s value. Excluding the shipping and handling.
- Returns and refunds will not be issued for items that have been special ordered.
- Defective merchandise will be exchanged for the same product.
- All exchanges and returns must be requested within 10 days of receiving your order.
- Please contact Drums Etc. (800)922-3786 for a return authorization number and instruction.
- All returns and exchanges must have a return authorization number.
